Revised 08/2018
Job Description
Position Title: Teller (Classification I, II, III)
Division: Retail/Operations
Reports Directly To: Head
Teller
This position is responsible for,
but not limited to, being the all-important front line ambassador of
CenterState Bank. Has powerful influence
on the perception of the Branch to new and existing customers. Performs all paying and receiving cash
functions of the Branch. Must possess
excellent verbal and communication skills and work well with deadlines. Must adhere to all of the Bank's policy and
procedures while maintaining accuracy, consistency, and security.
This
position is expected to perform the specific duties, tasks, and
responsibilities as outlined below:
Perform Paying and receiving cash functions of
the Branch
Cash checks and process withdrawals
Receive deposits into accounts
Verifies customer's account balances
Examines checks for proper endorsements
Protects Bank by being alert to signs of fraud
Processes Loan payments
Scans items for Branch capture
Processes work from night depository bags
Maintains proper dual control
Place holds on accounts for uncollected funds
Balances cash drawer
Delivers Quality Customer Service
Answer phone calls within three rings
Assist customers by guiding them to proper
personnel to address concerns
Attend all Training as defined by Management
Will assist Branch Team in achieving deposit,
loan and investment goals
Cross sells banking Products and services
Participates in campaigns and sales cycle
Actively seeks opportunities for new deposit
growth
Refers business to CenterState Bank subsidiaries
Able to lift heavy coin
Ensure that the Bank's policies and procedures,
code of conduct, and regulatory guidelines are strictly complied with
Provide assistance to other employees by
liaising with them through healthy and positive interactions
Be involved in performing marketing
endeavors/efforts
Continuously update skills by participating in
professional training
Seek opportunities to improve skills through
cross-training offered by the Bank
All other tasks, responsibilities or duties, as
directed by management
Proficient
with general office machines and programs to include Microsoft Office Word,
Excel, Outlook, and other software that might be utilized in the department
Ability to use the computer efficiently and the
capacity to learn new software programs as they are rolled out by the Bank
Must have good knowledge of business English,
including spelling and punctuation
Must possess basic English language skills in
order to write and speak clearly, and effectively with coworkers and customers
Must be well-organized, accurate, and attentive
to detail
Must be cooperative and willing to assist
coworkers and customers on a regular basis
Must have effective listening skills
demonstrated by the ability to listen to others talk (without interruption),
understand them, and then propose solutions or make contributions based on the
points made by others
Must possess excellent multi-tasking skills and
be able to function well under pressure
Must be able to remain composed under pressure
and respond to customer and coworker concerns regularly
Must have a keen eye for detail and follow
instructions to the letter
Must be patient and willing to help others in
solving problems while maintaining a positive attitude at all times
Must
be able to remain seated or work standing in a confined area on a computer for
a minimum of four (4) hours each work day
Must
be able to constantly use hands and fingers to enter data through or on a
computer or answer a phone throughout most of an eight (8) hour shift
Must
be able to walk frequently throughout the day to obtain supplies from other
areas in the Bank and to cover for other employees, on break or on lunch
Must
be able to use hands and fingers to count money throughout each workday
Must
be able to hear and communicate with coworkers and customers throughout the day
May
need to lift up to 25 pounds one to two times a day to perform job
The physical
demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Position
may require regular before/after normal business hours, or regular out-of-town
travel.
Must
be able to function in a professional, business office environment and act and
dress appropriately for same, consistent with the Bank's grooming and dress
codes
Must
demonstrate excellent interpersonal skills with customers and coworkers
Must
be willing to function as a team member
Must
be willing to demonstrate commitment to CenterState Bank's mission and goals
High School diploma or equivalent
Successful completion of in-house training
program or other approved program
Excellent verbal and written communication
skills
Computer Literate
Sales Experience desired
Problem solver, resourceful, independent
Optimistic, enthusiastic
Must be a self-starter and able to work
independently.
Must be able to work at a faster than average
pace and able to multi-task
Must possess basic language skills to write and
speak clearly, effectively, and appropriate to business standards
Must have the ability to perform mathematical
calculations necessary to execute the duties of the job
Must be able to make sound decisions, have the
ability to recognize potential problems, and take corrective action
Must be well-organized, accurate, and attentive
to detail
Must stay abreast of department and company
policies/changes and be adaptable to those changes
Must be cooperative and willing to assist others
Must be professional in appearance
Regular attendance is necessary
Attentive to details
Organized, careful. Multi-tasked
Confident, competitive, communicative
These specifications are general guidelines based on the
minimum experience normally considered essential to the satisfactory
performance of this position. The requirements listed above are
representative of the knowledge, skill and/or ability required to perform the
position in a satisfactory manner. Individual abilities may result in
some deviation from these guidelines.
CenterState complies with federal and
state banking laws, such as the Bank Secrecy Act (BSA), USA PATRIOT Act, and
other related anti-money laundering/anti-terrorist financing initiatives.
The Bank has established a Bank Secrecy Act/Anti-Money Laundering/Office
of Foreign Assets Control (BSA/AML/OFAC) Compliance Program and employees are
expected to adhere to federal and state banking laws, as well as the Bank's
procedures and/or internal controls. The Bank will terminate the employment of
employees who fail to comply with banking laws and/or the Bank's
procedures/controls.
CenterState
Bank is an equal opportunity employer and does not discriminate against
applicants or employees on any unlawful basis, including race, color, religion,
gender, sexual orientation, marital status, age, national origin, ancestry,
gender identity, disability, genetic testing, service in the military,
citizenship status or any other characteristics protected by federal, state or
local law. CenterState also prohibits unlawful harassment of
applicants/employees based on these protected categories.
CenterState
complies with The Americans with Disabilities Act ("ADA") and state and local
disability laws and will provide reasonable accommodations to qualified
individuals with disabilities, unless doing so will cause an undue hardship.
The Bank encourages employees/applicants who believe they need reasonable
accommodations to contact the Human Resources Department.
ACKNOWLEDGMENT______________________________________
I have received and reviewed a copy of the attached Job Description. I understand that I am expected to
perform the duties of this position, and, in the event that I am unclear about
the position's requirements, I will contact my supervisor or Human Resources as
soon as possible for clarification.
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Printed Name Date
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Signature