Reduce the number of service desk tickets for disabled users, small hardware requests,
Identify user pods to be contacted as intern goes out on ticket requests
Develop a script to ask users for any IT related issues they may be having
Outcome expected, measurement of disabled user tickets and small hardware requests will be gathered before and after completion. There should be fewer tickets as the intern makes their way through the company again and again.
Outcome, help in getting the face of IT on the floor to build better relationships.
Follow-up with outstanding tickets to better prioritize
Work with ticket owners to find the true priority of their tickets
Gather information for loss of productivity
Outcome expected, as information is gathered the data will be evaluated by Manager and current service desk team to help determine service desk resource placement.