- Maintain activity records and calendars to document monthly the provision of interpreting services and other related series per the Program Manager's designated for.
- Proves interpreting, as requested, for VR staff members who use interpreting services as an accommodation, with discretion to recuse self from sensitive meetings between staff member and supervisor.
- Maintains a currently list of VR-approved vendor interpreters within the designated service area. Identifies, recruits, and assistants qualified interpreters to become new vendors for VR.
- Collaborates with the Vocational Rehabilitation staff to provide applicants and consumers how are deaf, hard of hearing, or deaf blind with communication access to all VR services deemed necessary for the VR process. Schedules or works jointly with assigned VR staff to arrange vendor interpreters when needed.
- Coordinates their own interpreting services.
ADDITIONAL DUTIES AND RESPONSIBILITIES:
- The employee must be productive under tight timeframes, balance multiple, competing priorities, and maintain goal-directed behavior and performance sometimes under stressful conditions. The employee must interact courteously with others. The employee's performance and behavior must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the unit. Attendance is an essential function of this position.
- Provides sign language interpreting services defined as the ability to interpret equivalent messages between spoken or written English and the following sign systems and language: American Sign Language, Signed English, and Contact Sign varieties. Interpreting may include ASL-English, oral, modified visual field, or tactile interpreting as needed.
- Functions as the information and referral person to VR staff and the general public regarding accessibility, accommodations, and interpreting services availability in the community.
- Conducts training on deaf awareness, sign language, and communication techniques in and out of the VR office for VR staff, employers, vendors, and other stakeholders as requested by VRC or Unit Supervisor(s).
- Travels to provide services and provide consultation to various units, employers, and vendors within the designated area. Has access to reliable transportation.
- Review forms and reports, and confer with management and users about format, distribution, purpose, and to identify problems or improvements.
- Must maintain strictest confidentiality of information relating to consumer issues and/or assignments.
- Enter and maintain data in the ServiceSource database accurately and in a timely manner in accordance with the ServiceSource Service Delivery Manual.
- Other duties assigned as deemed necessary by supervisor.
QUALIFICATIONS: EDUCATION, EXPERIENCE AND CERTIFICATION(S):
- A high school diploma or its equivalent AND
- 3 years of interpreting experience in human services field AND
- A current interpreting membership in Registry of Interpreters for the Deaf (Associate or Certified)
- A valid driver's license and clean driving record.
AND ONE OF THE FOLLOWING:
- A current credential in sign language interpreting from a recognized state governmental entity, a state organization of sign language interpreters (e.g., Florida Registry of Interpreters for the Deaf [FRID]) or a nationally recognized organization (e.g., Registry of Interpreters of the Deaf [RID], National Boy's Town Educational Interpreting Proficiency Assessment (EIPA) [minimum of 3.5 on the Secondary Stimulus Material], or Board for Evaluation of Interpreters (BEI) OR recently lapsed sign language interpreter credential from list above (no more than 2 years old) AND
- Valid documentation that the applicant has arranged to take a qualified credential exam in the next 12 months.
- Three years' documented experience successfully employed full-time as a VR staff interpreter
KNOWLEDGE, SKILLS AND ABILITIES:
- Proficiency in American Sign Language and manually coded English.
- Knowledge of rules, regulations, policies, and procedures governing VR programs.
- Knowledge of federal and state laws that affect the provision of sign language interpreting services.
- Knowledge of the Registry of Interpreters for the Deaf Code of Professional Conduct and other professional mandates.
- Skill in analyzing communication modes as used by sign language users.
- Skill in the use of adaptive technology as used by individuals who are deaf, hard of hearing, deaf blind.
- Ability to interpret from and into the consumers' preferred mode of communication.
- Ability to translate spoken and written English, including medical and technical information, into sign language.
- Ability to instruct others in basic sign language and communication tips and techniques.
- Basic knowledge of the independent living philosophy, movement, disability culture and disability related issues.
- Capable of maintaining strictest confidentiality of information relating to consumer files.
- Facilitation and presentation skills.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee may occasionally lift or move office products and supplies, up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
The noise level in the work environment is usually loud.
Benefits for eligible employees may include:
Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:
- Health coverage for you and your family through Medical, Dental, and Vision plans
- Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
- A 403(b)-retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
- Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars
- To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program and Tuition Assistance
- A generous paid time off program in which the benefits increase based on your tenure with the company.
When you join ServiceSource, you do more than simply switch companies to advance your career. You become a part of the ServiceSource family, a group of talented men and women who drive innovation, embrace change, and celebrate the global community.
ServiceSource is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. If accommodation is needed in the application process, arrangements can be made with the local regional office .We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.
PAY TRANSPARENCY POLICY STATEMENT:
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information
ServiceSource is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. If accommodation is needed in the application process, arrangements can be made with the local regional office http://www.servicesource.org/contact-us. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.