Field Claims Representative - GL
Appleton, WI 
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Posted 20 days ago
Job Description

Analyze, review, negotiate and settle commercial general liability and construction defect claims of varying complexity in a thorough manner with minimal supervision.

RESPONSIBILITIES:

  • Analyze, review, negotiate and settle commercial general liability and construction defect claims of varying complexity in a thorough manner with minimal supervision.
  • Assist in agency management by providing feedback to Underwriting.
  • Establish and monitor reserves to adequately reflect the exposure, making appropriate changes as files develop.
  • Participate in catastrophe team efforts (both inside and outside the regularly assigned territory), as well as the after-hours emergency claim response program.
  • Focus on outstanding customer service for all customers.
  • Examine policy coverage forms and other records to determine insurance coverage.
  • Conduct on-site inspections and interviews, as well as telephone and written correspondence, with claimants and policyholders.
  • Occasionally manage litigated files with the assistance of the Legal Department.

QUALIFICATIONS:

  • Bachelor’s degree in business or equivalent work experience preferred.
  • 3+ years previous property claims experience preferred.
  • 2+ years previous Commercial Lines and construction defect claims experience preferred.
  • Certificate in General Insurance preferred.
  • AIC, CPCU, SCLA, CIC, or ARM designation(s) preferred.
  • Knowledge of claims laws and coverages.
  • Excellent verbal and written communication skills.
  • Excellent problem-solving and negotiating skills.
  • Good keyboard/PC skills.
  • Knowledge of Xactimate estimating software preferred.
  • Excellent organization and prioritization skills.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
3+ years
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