The ATM Channel Manager will be responsible for driving the strategy and roadmap to improve ATM product experiences across all ATMs, including developing new features, ensuring key metrics are being met and overall profitability. Will work closely with line of business partners to understand business goals and objectives and ensure our efforts are adding business and customer value.

Responsibilities:

• Manage relationships with ATM vendors and service providers.
• Negotiate contracts, monitor service level agreements (SLAs), and ensure vendor performance meets established standards.
• Stay informed about emerging technologies in the ATM industry and assess their potential for implementation.(video teller, contactless card functionality, etc.)
• Identify and assess operational risks associated with ATM operations.
• Develop and implement risk mitigation strategies to minimize disruptions and losses.
• Analyze ATM transaction data and performance metrics to identify trends and areas for improvement including enhancing overall dashboard reporting, recommendations for new or replacement machines as well as closures.
• Develop overall ATM profitability model
• Own ATM Business Intelligence Database from a data perspective
• Implement strategies to optimize ATM usage and enhance the customer experience.
• Develop and manage software and hardware features for ATMs.
• Provide business leadership for developing ATM Programs to execute optimization to meet channel P&L objectives
• Work with Retail Network Strategy Manager to determine optimal number of ATM locations
• Manage our SUM relationship and review
• Own ATM Customer Experiences
• Oversee ATM Committee, conducting regularly scheduled meetings & reporting out to management
• Work with Facilities Planning & Construction on proposals for new ATMs
• Work with Procurement to communicate any changes required for ATM/ITM supplies
• Provide compliance oversight, including but not limited to ensuring ATMs meet regulatory requirements in relation to ADA, required disclosures, etc.
• Manage ATM budget in relation to servicing & maintenance
• Assume additional responsibilities as assigned by Senior Management.

Qualifications:

• College Degree or equivalent work experience
• 10 years of experience with strong background in technology, business analysis, and proven financial services industry expertise
• Demonstrated success in strategic development and program execution with ATM products and services.
• Demonstrated proficiency in technology product management
• Proficient in Microsoft Excel

What this role will offer:

• Meaningful relationships & an inclusive environment: We believe that Each Relationship Matters, and are fully committed to creating a respectful and inclusive environment where everyone is given the chance to succeed.
• Commitment to community: We believe supporting our communities is essential, and are committed to helping those in need.
• Recognition & reward: We believe all colleagues should be recognized for their contributions at work and in their communities.
• Training & development: We believe all colleagues are critical to our future, and promise to invest in their success by providing educational experiences and resources to manage and navigate their careers.
• Comprehensive benefits: Our goal is to offer our colleagues the most generous benefits package possible and provide colleagues with an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more.

Who We Are:

Rockland Trust is dedicated to our customers; we offer a wide range of banking, investment, and insurance services to businesses and individuals through retail branches, commercial lending offices, investment management offices, and residential lending centers located in Eastern Massachusetts and Rhode Island, as well as through online, mobile and phone banking.

At Rockland Trust, we believe each relationship matters, and that statement goes way beyond our customers. We have an inclusive workforce that enables us to better perform for our customers and the diverse communities in which we operate.

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If making an impact is important to you, you belong on the Rockland Trust Team. You'll enjoy the opportunity to make a difference for our customers and in our neighborhoods - come be a part of something bigger at Rockland Trust!