"Spectrum was recently awarded a "Best-in-State Employer" in Wisconsin by Forbes in 2020! We are growing and adding to our inbound Customer Care team in our Appleton Call Center.

We provide some of the best benefits in the Fox Valley, such as:

Free home cable (includes HBO/premium channels), internet and home phone

Discounted mobile phone services

13 weeks of comprehensive paid training

Excellent Professional Growth Program with up to a 5% increase within first year

6% dollar for dollar 401k match plus an additional 3% for a Retirement Fund

Tuition Reimbursement up to $10,000 a year!

Low cost health, vision and dental insurance within your first 30 days

What is the Video Repair Representative role?

It's about building relationships and turning the knowledge you gain in training into customer service wins. Representatives make a real difference to customers and the company, providing over-the-phone video support and repair services that keep people connected. You'll have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience.

It's all about learning and growing.

This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's industry-leading products and services. After that, you'll be ready to identify issues with customer-facing systems and troubleshoot like a pro. The industry moves quickly; to stay on top of it, we provide training updates to keep you current on our newest products, services, and upgrades so you'll be ready for any question that comes your way. One-on-one time with department leaders and additional support give you everything you need to create a streamlined process for your customers and yourself.

Job Duties Include:

• Actively engaging and providing superior service to our inbound customers
• Effectively assessing and troubleshooting equipment issues
• Utilizing problem solving skills to resolve customer questions and concerns

Email us at jennifer.scheel@charter.com , call Jennifer at 920.831.9116 or apply online today at jobs.spectrum.com to launch your next career!

What's required to get started?

The minimum qualifications for the Representative are:

• Ability to read, write, speak and understand English
• High School Diploma or GED

Preferred qualification

• 6 months or more customer service experience
• 1 year or more working with computers and multiple software applications
• 6 months or more heavy volume phone experience in a customer service/call center job

Are you ready to join our team?

• Now that you know a little more about us, why not apply now? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.