Advocate Health Care is the largest health system in Illinois and a national leader in clinical innovation, health outcomes, consumer experience and value-based care. One of the state's largest private employers, the system serves patients across 11 hospital locations, including two children's campuses, and more than 250 sites of care. Advocate Health Care, in addition to Aurora Health Care in Wisconsin and Atrium Health in the Carolinas, Georgia and Alabama, is now part of Advocate Health, the third-largest nonprofit, integrated health system in the United States. Committed to providing equitable care for all, Advocate health provides nearly $5 billion in annual community benefits.

The Manager of Clinical Services will be responsible for the supportive care team in IL. This team has 24 hour coverage in the Chicagoland area and supports triage and home visits. The Manager's schedule requires some evening and weekend hours for supervision of the team.

Major Responsibilities:

• Oversees clinical services and operations, reviews and assures excellent patient care is provided. Ensures clinical teams are in full compliance with appropriate local, state, federal, national accreditation body rules and regulations as well as agency policy and procedures are followed. Ensures workflow processes are timely and cost efficient.

• Monitors results of chart audits and assures that remedial action is taken. Identifies trends in audits and communicates results to the Director.

• Enforces high patient care standards through regular tracking and monitoring of clinical outcomes. Responsible for meeting established clinical and service quality goals.

• Assures field supervisory visits are accurately completed according to agency policy and as necessary.

• Monitors and assures staff productivity according to established targets on a weekly basis. Assures timely correction of charting deficiencies that impact revenue cycle for their areas.

• Ensures appropriate staffing and assigned case loads, including provisions of multidisciplinary team coverage to meet the needs of our patients. Monitors and assures reliability of clinical assessments; tracks and remedies variances in outcomes and adverse events.

• Ensures clinical documentation flows through the systems accurately ending in timely billing submission to payers.

• Develops collaborative and cooperative relationships with internal and external partners, entities and other customers, physicians, as well as community organizations.

• Assists in projecting and monitoring costs for new and established programs including staffing projections, capital expenditures, and other operational costs. Assists in management contracts for services to assure compliance with budget. Manages expenditures and staffing levels in order to meet budget goals.

• Identifies business opportunities and community needs, and partakes in developing and implementing strategies to take advantage of these opportunities. Participates in fundraising events and activities.

• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.

• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.

• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Licensure, Registration, and/or Certification Required:

• Registered Nurse license issued by the state in which the team member practices

Education Required:

• Bachelor's Degree in Nursing

• Experience Required:

• Typically requires 5 years of experience in in clinical nursing or rehabilitation. Includes 1 year of supervisory experience in managing staff and budgets.

Knowledge, Skills & Abilities Required:

• Must possess and provide proof of a valid Driver License issued by the state of Illinois, and a registered, functional car with adequate insurance coverage.

• Must have thorough understanding of home health or hospice regulations, reimbursement and care requirements.

• Strong verbal and written communication skills.

• Demonstrates an ability to organize, plan and delegate work effectively an efficiently.

• Demonstrates an ability to resolve conflict, motivate staff and interact with superiors, peers and subordinates in a direct and professional manner.

• Demonstrates an ability to solve problems and make independent judgments and decisions based on experience and good judgment.

Physical Requirements and Working Conditions:

• Generally exposed to a normal office environment.

• Exposure to hazardous materials or potentially infectious body fluid is possible.

• Position requires travel so may be exposed to weather and road conditions.

• Operates all equipment necessary to perform the duties of the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.