We Make Life More Rewarding and Dignified
Location: Libertyville
Department: Sales
Summary
The Consumer Service Advisor will be responsible for facilitating and building ongoing relationships with consumers. This position also supports consumers through phone activity and collaborates with various Secure Start services teams to educate consumers on Hollister ostomy products. The Consumer Service Advisor will be required to deliver superior customer service with every single consumer interaction and meet above-standard consumer service metrics. The working hours for this position are Monday - Friday from 8:00 - 5:00 PM Central. Hollister Incorporated is operating in a hybrid-working environment.
Responsibilities
Daily Responsibilities (email & phone activity) - 90%
Additional Support - 10%
Qualifications
Academic/Credentials/Certifications
Specialized Skills/Technical Knowledge
Desirable but not required
About Hollister Incorporated
Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.
Our Total Rewards package in aggregate is above market and includes competitive pay, generous paid time off programs, peer-to-peer recognition, health and life insurance, wellness programs and incentives, generous retirement savings, and a unique Benefit of Employee Share Ownership Program (BESOP).
Hollister is an EO employer - M/F/Veteran/Disability
Job Req ID: 32995