• Serve as a consistent point of contact for designated enrolled students as they navigate their first year at UWO.
• Facilitate intentional and proactive outreach, provide resources, answer questions, and support peer mentors to reach students in their adjustment to their first year of college.
• Continue to build strong rapport with student mentors and train and hire peer mentor team.
• Develop plan to provide student mentors with an assigned caseload of enrolled students.
• Guide peer mentors in the outreach to students in their first year and beyond at UWO.
• Notice warning signs leading to withdrawing from the university indicated in the new student survey and quick polls. Provide support and resources to help retain students at the university.
• Facilitate follow-up communication for students flagged for concerns in data collection and the early alert system.
• Teach mentors how to accurately document, track and report on all contact and communication with enrolled students in Navigate.
• Maintain high knowledge about processes, programs, and services on all three campuses important to the successful retention of students throughout enrollment and first year at UWO.
• Work collaboratively across the UW Oshkosh community to support a successful first year at UWO for students.
  Assist with Titan Takeoff Day of event and communication processes.
• Assist with Welcome Week programing for all incoming students.
• Open office at least twice a week at 7:45 am to assure student leaders are ready for their shift
• Leverage Salesforce's communication tools, such as email campaigns and personalized messaging, to engage with prospective students
• Work with International Orientation on the Oshkosh campus

• Bachelors Degree
• Commitment to diversity, equity, and inclusion.
• Proven skills in meeting deadlines and reaching individual and organizational goals.
• Strong decision making and problem-solving skills.
• Demonstrated understanding in utilization of student information or other database management systems.
• Excellent written, verbal, active listening, and organizational skills with interactions over the phone, in-person and virtual.
• Ability to successfully work both in teams and individually.
• Experience in training and development.
• At least two (2) years of experience supervising.
• Familiarity with data analysis and reporting to inform decision-making and program improvements.
• Ability to utilize Navigate or student interface system to analyze data to identify trends, measure the effectiveness of interventions, and make data-informed decisions.
• Ability to develop and implement campaigns within Navigate or another student interface system.

• Master's degree
• Professional experience working in higher education, academic advising or student support services, admissions and recruitment, or enrollment management.
• Experience in an educational setting including K-12.
• Experience using a customer relationship management (CRM) system.
• Experience in training and development with peer leaders or student mentors
• Experience supervising a team of student leaders and providing 1:1 and group support.
• Experience utilizing Navigate or student interface system.

Applicants must submit the following documents using the online application: Cover letter, resume, and contact information for three professional references.

For questions regarding your application and additional options to apply, contact Human Resources at recruitment@uwosh.edu or 920-424-1166.

TO ENSURE CONSIDERATION: Applications received by May 22, 2024 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.

If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact the Office of Human Resources.

AA/EO Statement
The University of Wisconsin Oshkosh (UWO) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. We strongly encourage women, minorities, people with disabilities and veterans to apply. UWO, in compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

DEI Statement
Diversity drives innovation, creativity, and progress. At the University of Wisconsin Oshkosh, the culture, identities, life experiences, unique abilities, and talents of every individual contribute to the foundation of our success. Creating and maintaining an inclusive and equitable environment is of paramount importance to us. This pursuit prepares all of us to be global citizens who will contribute to the betterment of the world. We are committed to a university culture that provides everyone with the opportunity to thrive.

Reasonable Accommodations
UWO provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact afaction@uwosh.edu or 920-424-1166. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWO is a State agency and subject to Wisconsin's Open Records Law. UWO will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request.

CBC & Reference Check Policy
All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

Work Authorization
The University of Wisconsin Oshkosh does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Annual Security and Fire Safety Report (Clery Act)
For the UWO Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see https://uwosh.edu/police/, or call UWO Police Department, at (920) 424-1212 for a paper copy.