Technical Support Representative - RPS
Conshohocken, PA 
Posted 1 day ago
Job Description
Position: Technical Support Representative - RPS
Location: Conshohocken, PA
Job Id: 2016
# of Openings: 1
Technical Inside Support Representative - Relay Power Systems
About The Kendall Group
Relay & Power Systems, a division of The Kendall Group, seeks a talented, creative, self-motivated individual for our Technical Inside Support Representative position. The Kendall Group is comprised of seven divisions with 75+ locations in eleven states. Combined, we serve Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.
Why The Kendall Group?
Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say that more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.
Role Summary:
Reporting to the Sales & Business Development Director, the Technical Inside Support Representative is a key member of the Relay & Power Systems team. This position is responsible for supporting the RPS sales proposal process associated with electrical utility, heavy industrial and emerging markets in the transmission and power distribution segments. The primary focus of this position is inside support as related to the RPS sales proposal process.
Exciting work you will do:
The essential duties and responsibilities of the Technical Inside Support Representative position will consist of, but are not limited to, the following:
  • Support the RPS Proposal Manager as required to meet request for quotation due dates and deliverables
  • Participate, support, and develop bill of materials as required in support of Proposal Manager
  • Develop and maintain a directory of vendors, suppliers, and contractors
  • Responsible for CRM, opportunity management including customer contact information, activities, customer conversations, submitted proposals, follow up dates, and prior history
  • Responsible for customer, E-commerce opportunities quotation platforms
  • Order entry and customer follow up in support of RPS strategic LJ relay business opportunities
  • Participate in the development and planning sales strategy for each business segment of RPS as requested
  • Develop professional and technical knowledge of RPS products and capabilities
  • Support all aspects of the sales proposal process related to project opportunities and customer activities
  • Attend sales and company meetings, trade shows, or events as requested
  • Other duties as assigned
Competencies you possess:
  • Service Excellence
  • Results, Action Oriented
  • Accountability and Responsibility
  • Understanding Others, Listening
  • Problem Solving
  • Teamwork and collaboration
  • Priority Setting
What you'll need:
  • Work Experience: 2 years' of inside sales support executing quotations and proposals
  • Required Education: 2 year technical degree or equivalent experience
  • Analytics/Computer Skills: Experience working with; Excel, MS Office; technical aptitude
  • Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving environment
  • Cross-functional skills: Ability to work well cross-functionally; provides excellent internal and external customer service; striving to grow and develop business opportunities
  • Communication Skills: Strong interpersonal communications, problem solving, organizational and written/verbal communication skills
  • Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
  • Ability to see, talk, hear, stand and walk
  • Ability to sit for 8 hours a day
  • Physical Environment: Normal office environment; warehouse, fabrication environment and exposure to moving equipment
Qualifications we prefer but don't require:
  • Work Experience: Knowledge of basic electricity, power distribution, transmission, and generation
The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.

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Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
2+ years
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